Refund Policy

We offer refunds for all products purchase on our website that are damageexpired or other issues. We offer free store credit, product replacement or a refund to the original payment method. The refund period is 14-days after order delivery and confirm received by customer. As our products are food items, we do not accept returns.

You can write to us at help@shopounced.com and we will be happy to assist you on this matter. Please note refunds are on case-by-case basis and our team will assess the items for refund.

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions. 

Discounted items or bought with promos are final and cannot be returned or exchanged. Packaging damage due to delivery.

Common conditions for a refund:

+ Expired product received.
+ Internal content is damaged or not of satisfactory conditions.
+ Seal is broken.

Refund assessment:

Our team will request for photographic evidence or description of the product that is not satisfactory to assess if a refund is eligible. Once refund eligible has been assessed, our team will offer free store credit as a default. You are welcome to request for alternative refund method stated above.

To start a refund, you can contact us at help@shopounced.com with your order number.